RETURNS
If you need to return a product purchased from Thurgo please download and print the returns from below. It is important to return your product with the form attached to ensure that your return is not delayed upon receipt in our warehouse. Before returning any product, email admin@thurgo.co.uk for a RMA number, we will respond via email with you RMA number and any return instructions. Postage fees for any returns are your responsibility.
Returns Form Click here to download
Please do not post anything back without an RMA number as this may delay processing of your return.
Up to 14 Days After Purchase
Under the new distance selling regulations you have the right to cancel this contract with Thurgo and return your goods for a refund within 14 working days, from the day after you receive the goods.
It is the customer’s statutory duty to take reasonable care of the goods whilst in their possession. Therefore, we recommend the goods are returned ‘with’ the original packing in good condition to avoid the products being damaged on their return journey as it is the customer’s responsibility to take care of the goods during the cancellation period.
Please note it is the consumers responsibility to pay for return postage to Thurgo when the goods are not faulty.
You can request to return goods after 14 Days with a restocking fee - however this is at the discretion of our Customer Services team.
A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of cancellation.
Please note credit/debit card refund can take 4 working days to clear.
Non faulty goods must be returned at the customers own cost within this period.
Faulty Goods
If you discover your purchase to be faulty within 30 calendar days of purchase please contact us by email Customer services: admin@thurgo.co.uk
All Items sold via Thurgo have a one years manufacturers warranty.
With some products the manufacturers would require the customer to contact them directly. In these cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.
Any goods returned faulty ( within 28 calendar days in original packaging) will be repaired or replaced and sent back to the customer carriage free.
Please note that due to hygiene reasons opened headphones cannot be returned unless faulty.
Any goods returned for credit which are not found to be faulty will be returned to the customer with a minimum £10 carriage and administration charge. You must return the complete package, including accessories to us. Any items that are missing, when the product is returned to us will also be charged for - However this is at the discretion of our Customer Services team.
Title to and risk of loss in your Products will pass to you on delivery of the Products to the address stated in your Order Confirmation.
Product Boxes
We understand that boxes need to be opened to inspect the products, however if you do return the items to us, we need to resell them. WE CANNOT REFUND ON SERIOUSLY DAMAGED product boxes that prevent us from reselling the item. Please ensure that you DO NOT WRITE ON ITEM BOXES and DO NOT USE EXCESSIVE TAPE such as duct tape or heavy duty sealing tape.