Terms and Conditions

Please read UnitedEVs terms and conditions as to what is covered in your standard install and the process involved if additional work is required. There are occasions where problems are identified on site in the process of your EV Charge point installation, in some instances this will mean the unfortunate circumstance of us being unable to complete the install on the day.

If there is anything you feel may cause an issue please contact one of the UnitedEV team to help reduce any delay in completing your install.

UnitedEV's standard domestic installation entails the following based on average UK House -

Connection & fitting of the EV Charge point to a wall ( Render, Block, brick, plaster, cladding K-rend or similar solid structure.
The fixing of cabling to the exterior of your house using suitable cable cleats and or clips no higher than 2.8 meters, from the charge point to consumer unit or meter box.
The fitting of a small consumer unit to house suitable circuit protection inline with BS7671:2018 and manufactures requirements.
Allowance for the drilling of a hole through a wall up to 600mm thick if required to route the cabling
The installation of a surge suppressor if deemed necessary by our UnitedEV engineer using a BS7671:2018 risk calculation assessment.
The fitting of a load management device and current transformer clamp to reduce the chances of overloading your incoming supply fuse, this will disconnect the charge point if a pre-set value is met.
The fitting of a functional isolation switch if required by manufactures requirements
Where necessary the installation of an earth electrode rod, clamp and box if ground conditions are appropriate (Underground services clear of rod position and direct into soft soil)
The test and inspection of the work carried out the supply of electronic certification including building control notification
Commissioning and demonstration of the charge point by your UnitedEV installer

Conditions & Limitations Domestic -

There must be steady Wifi at the location of the charge point to a reading of -68dBm or superior, this is to ensure correct operation of your home charger and be able to receive over the air firmware updates
The EV Charge point must be fitted within your off street parking area and the charging cable must not pass over any private or public footpath or highway including neighboring
UnitedEV will not carry out any civil work including the digging of trenches for cable ducts, ground mount post sleeves and the reinstating work associated with this
The cabling must be fixed to a wall or suitable surface and cannot span across a space or between buildings
Any cabling run within the fabric of the building must be aided by the fitment of appropriate draw lines and or ducting this is to be carried out by you the customer.
Where necessary floor boards must be lifted prior to our arrival and reinstating of floor boards must be carried out by the customer
It remains our installers discretion to refuse to work in loft spaces or underfloors if it is deemed unsafe
UnitedEV will not be liable for any losses in the work having to be rescheduled
UnitedEV Reserve the right to withdraw our offer of install, if this happens you will be offered full refund.

UnitedEV's standard commercial installation entails the following -

Connection & fitting of the EV Charge point to a wall ( Render, Block, brick, plaster, cladding K-rend or similar solid structure.
The fixing of cabling to the exterior of your business premises using suitable cable cleats and or clips no higher than 2.8 meters, from the charge point to consumer unit or meter box.
The fitting of an additional small consumer unit to house suitable circuit protection inline with BS7671:2018 and manufactures requirements unless existing distribution board can be utilized
Allowance for the drilling of a hole through a wall up to 600mm thick if required to route the cabling
The installations of data cabling where necessary to enable the charge point to be remote accessible for firmware updates, account management and setting up end users.
Where possible data connection can be obtained via WiFi/LTE if manufacturers recommendations deem it possible and signal strength is inline with minimum requirements stated by the manufacturer.
The fitting of a load management device and current transformer clamp to reduce the chances of overloading your incoming supply fuse, this will disconnect the charge point if a pre-set value is met.
The fitting of a functional isolation switch if required by manufactures requirements
Where necessary the installation of an earth electrode rod, clamp and box if ground conditions are appropriate (Underground services clear of rod position and direct into soft soil)
The fitting of surface mounted signage, barriers or bump guards around the charge point.
The test and inspection of the work carried out the supply of electronic certification including building control notification
‘On boarding’ of your charge point to the back office software associated with your charge point manufacturer to enable smart features and management.
The on boarding of RFID cards where necessary
Commissioning and demonstration of the charge point by your UnitedEV installer

Conditions & Limitations Commercial -

There must be a steady WiFi -68dbm or superior , LTE or a spare hard wired data connection point readily accessible within your premises ( Dependent on manufacturer instructions and charge point capability) this is to ensure correct operation of your workplace charger and be able to receive over the air firmware updates.
A ducting and or draw line must be fitted by the customer to cross through any service voids, under floors or ceilings for the power and data wiring.
The reinstating of flooring, ceilings and any access points made by the customer must be carried out by you the customer.
If the premises isn't owned, written permission must be sought from the landlord/lady and submitted to our UnitedEV admin team prior to fitting to enable successful claim of your Workplace Charge scheme government contribution.
The EV Charge point must be fitted within your off street parking area/ bays and the charging cable must not pass over any private or public footpath or highway including neighboring properties, the unit must be placed so it can't be struck by a vehicle
UnitedEV will not carry out any civils work including the digging of trenches for cable ducts, ground mount post sleeves and the reinstating work associated with this
The cabling must be fixed to a wall or suitable surface and cannot span across a space or between buildings
Any cabling run within the fabric of the building must be aided by the fitment of appropriate draw lines and or ducting.
Where necessary floor boards must be lifted prior to our arrival and reinstating of floor boards must be carried out by the customer
It remains our installers discretion to refuse to work in loft spaces or underfloors if deemed unsafe
UnitedEV will not be liable for any losses in the work having to be rescheduled
UnitedEV Reserve the right to withdraw our offer of install, if this happens you will be offered full refund.
The Person ordering the works and claiming the OZEV grant must be present on the day installation to enable commissioning, access to the property, demonstration of the charge point and signature of the EVHS installation form. If not possible a nominated person over the age of 18 years can be present on the day, providing section A of the EVHS form is signed and returned to us or available for collection on the day of installation. Section B can be signed on the day by the nominated person.

UnitedEV Process if further work is required-

We work to BS7671 2018 Amendment 3 Standard Regulations and NICEIC guidelines on Electric Vehicle installations 722 .
If for any reason your installation is deemed to fall short of these regulations our installer will identify the issues and collect information to enable a comprehensive quote to be provided.
Alternatively you may wish to use your own electrician to carry out the required work and return proof to us to enable completion of your charge point fitting.
Our UnitedEV admin team will be on hand to assist with your installation quote needs and rebook where acceptance of the quote is made.
One of our team will return and rectify the issues identified and complete the install.
If an issue is identified with your electricity supply or meter we can contact your local distributor network operator to discuss the necessary works.
If our installer thinks the installation will not comply with the OZEV electric homecharge scheme requirements works may have to halt until such evidence is gathered to ensure conformity. We may in some circumstances with the new evidence have to seek advice from OZEV to ensure compliance and rebook the install for a later date until comfirmation is received.
A responsible adult of the age of 18 years or over needs to be present for the duration of the installation.

Limitation of liability-

You (the customer) are liable for any costs incurred due to the supply of false, inaccurate or incomplete information to UnitedEV in relation to the OZEV and electric home charge scheme.
This includes, but isn’t limited to, issues related to land ownership or power which can’t be assessed prior to install. In these circumstances we will provide a full refund of all money paid to UnitedEV in respect of the planned installation, unless you (the customer) withheld any key information from us. Our liability for any other losses won’t exceed the amount we charge you for your install, except for our liability for personal injury or death caused by our negligence and anything else where our liability can’t be limited by law.
UnitedEV will not be liable for any losses in the work having to be rescheduled
UnitedEV Reserve the right to withdraw our offer of install, if this happens you will be offered full refund.

Electric Home Charge Scheme for Electric Car Charging-

The Office for Zero Emission Vehicles (OZEV) provides a grant for EV drivers to have a Charge Point installed at their home. UnitedEV will carry out the application in order to claim the grant for you.
After check out and booking of an installation our admin team will contact you to request supporting evidence prior to fitting to ensure you qualify. *
The OZEV EVHS & WCS is subject to a number of terms and conditions, a summary of which is provided here.

Summary of OZEV terms and conditions-

Residents must provide evidence of being the registered keeper or lessee, or be named as the primary user of an eligible EV or plug-in vehicle in order to be able to claim the grant.
Only one claim per vehicle can be made, even if you own more than one home. However, a single customer can claim one charging point per vehicle, for up to two vehicles.
A list of qualifying electric vehicles is maintained at OZEV website
The grant is only applicable for residential addresses with designated private off-street parking.
If you are not the property owner and freeholder of the building, signed written permission and a proof of address from the appropriate owner or management company must be obtained prior to installation, this will need to be provided to our admin team prior to arrival.
Any area where the installation of a charging point may affect another property owner, written permission and a proof of address from the appropriate owners must be obtained prior to installation.
If you are the property owner and freeholder of a listed building, We require listed consent from the local planning authority before an installation can take place.
Further details and full terms and conditions can be viewed on the government website under the OZEV office.

Third Party Installers-

We have a trusted network of third party installers approved by our in house training and qualifications vetting team
UnitedEV approved installers will hold Accreditation with a registered body such as NIC EIC etv.
Have attended our in house training program to gain product specific certification.
Installers will hold relevant and up to date electrical qualifications.
Have sufficient test equipment to allow comprehensive verification of your install.
Hold Public liability insurance to min £2 Million.

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